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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Why Roblox!

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money128 is not online. money128
Joined: 05 Apr 2009
Total Posts: 214
02 Jul 2013 08:18 PM
I'm honestly getting mad, Roblox is giving me the worst experience. I'm starting to hate the staff, no offense. I literally argued with a staff member, they're just getting so ignorant. Forum moderators are the worse just saying. They constantly reply with, "Contact info@roblox.com for help", you email them and you get a reply like 48 hours later, and this is how it usually goes. "Hello, I'm having issues with my connecting to Roblox I can't connect to games. This has been a constant issue I've had and this is what it pops up with, "Error blah blah blah", I've desperate to have it fixed. Could you contact me straight away with your reply?", 48 hours later. "Hello Money (My real name usually), we are going to give you a list of suggestions, please fill out as many of them as you can blah blah blah blah (suggestion surveys) Thank you, (Name) Customer Service ROBLOX.

Okay first off, after that I'll reply either first or five more of them will reply with the same crap. I don't remember it being a race to help customers, I don't know how they get paid but I think it might be how many replies you do in a day. I don't like my inbox getting full of crap I don't want. So I'll reply, with like thank you this help or didn't help.

I hate when staff members repeat themselves. I'll get the same staff member repeating themselves. It's like I filled your crap out so many times just get out of my face and let say Jack help me. You never get what you truly want, it's even worse when you try to appeal perm bans. You'll contact them concerned because you didn't actually do it. They'll tell you all this crap, and then you'll be like uh I knew that but thanks. Then they're like your appeal has been denied. You're like but I didn't do it. They just ignore you and keep contacting you about crap you already know.

The knowledge of the staff, I had to honestly tell a staff member what they did wrong in their reply to a forum member who was outraged that customer service did nothing for him. He was telling him stuff that he already knew, then the worse thing he said, "Contact info@roblox.com for help", I instantly insulted the staff member with my argument. This kid was making this forum because of your customer service, why the heck would you refer him to use it again. Not to mention this guy had a BC membership and they terminated his account for scamming when he hasn't been banned before. Where is the common knowledge in that if the guy has clearly no record then why oh why accuse him of scamming. Not to mention at the end the forum moderator said, "Your appeal has been denied", first off you're a forums moderator. I just lost it, the staff member was totally ignorant to what the kid had to say.

Well that pretty much raps my rant, thanks for reading. Also, for staff members out there please don't reply with, "if you have a problem contact info@roblox.com", I'll email info@roblox.com about your removal, for being gratefully unhelpful, and just pointless spamming on the forums.
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angryguy2012 is not online. angryguy2012
Joined: 28 Oct 2012
Total Posts: 94
02 Jul 2013 08:20 PM
I agree.Whenever ROBLOX actually looks at appeals or questions,they decide to say "Oh,look.Something that is not worth looking at.Let's just let the automatic answering machine do the work."I agree this is bad customer service,but they are sort of busy working on the update bugs :I
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money128 is not online. money128
Joined: 05 Apr 2009
Total Posts: 214
02 Jul 2013 08:22 PM
It's just a true concern, yes sometimes they're to busy but that's what makes their customer service pointless. Not to mention how much money they could lose due to a bad customer service.
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ImOutOfMana is not online. ImOutOfMana
Joined: 14 Nov 2012
Total Posts: 5672
02 Jul 2013 08:28 PM
Agreed.

JIMMY GOT GANKED OUTSIDE!
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Stefan631 is not online. Stefan631
Joined: 23 Dec 2010
Total Posts: 1350
02 Jul 2013 08:33 PM
Agreed.
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LucarioTheAssassian is not online. LucarioTheAssassian
Joined: 14 Apr 2013
Total Posts: 7501
02 Jul 2013 08:49 PM
[ Content Deleted ]
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Bergan is not online. Bergan
Joined: 23 Nov 2007
Total Posts: 4942
02 Jul 2013 09:07 PM
Agreed. Not that I contacted them before, but someday, who knows?
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SkyDoesMinecraft is online. SkyDoesMinecraft
Joined: 15 Jul 2012
Total Posts: 656
02 Jul 2013 10:29 PM
while true do --loops the crashes
for i=1,math.huge do --crash1
for i=1,math.huge do --crash2
print("Agreed x"..math.huge.."")
end --ends for i 1
end --ends for i 2
end --ends while loop
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21231322 is not online. 21231322
Joined: 12 Nov 2011
Total Posts: 2789
03 Jul 2013 03:09 AM
Hello again, money. I have used the info@roblox many times, and 9 times out of 10, I get helped perfectly, with the 1 being that the person who helped me, were themselves unsure of the issue. With the way you rant, I highly doubt you put out respectful emails to them. Try calming down, and try again, in a more mature manner.
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sugargirl1644 is not online. sugargirl1644
Joined: 22 Apr 2011
Total Posts: 2263
03 Jul 2013 04:04 AM
Agreed on some levels. Yes, it may sound like the staff are "uncaring" or not helpful. But really, there's not much they can do. They are just people. Not computer geniuses. Do you know how hard it would be for them, if they hand typed every response? They can't. They get anywhere from 100-10,000 emails a day. You just have to be patient. If your problem is that severe, or needs to be handled right away, try calling their office. That way, you can have live help, and not a robot message. But yes, sometimes it does feel like Roblox does nothing to help with our problems. But you know, stuff doesn't always go the way you want it.

-The glow that the sun gives, right around sunset-
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whyaname98 is not online. whyaname98
Joined: 22 May 2011
Total Posts: 3979
03 Jul 2013 04:14 AM
I had connection problems, I tried em@iling roblox 2 times. The first time I had to wait a week they just pasted some nonsense and the second time I had to wait 2 weeks and they also pasted some nonsense:l

~ I eat haxors ~
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
03 Jul 2013 05:14 AM
Most of the time the replies are by bots. The staff simply checks all the emails selects what type of 'bot' to answer them and send. If they get a reply with a serious issue then the humans take over.
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eric5283 is online. eric5283
Joined: 07 Feb 2009
Total Posts: 385
03 Jul 2013 06:36 AM
It's true. I STILL CAN'T PLAY GAMES ON ROBLOX BECAUSE OF THE UPDATE!
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CrazyKilla15 is not online. CrazyKilla15
Joined: 20 Nov 2009
Total Posts: 1379
03 Jul 2013 07:53 AM
agreed, Roblox has the WORST "customer service" i have ever seen, its an insult to other companys to call it customer service
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buddy249950 is not online. buddy249950
Joined: 30 Jun 2016
Total Posts: 3536
03 Jul 2013 08:05 AM
You do know that waiting 48 hours for a response is fast right? Most companies take atleast 3 days such as Valve and Microsoft.
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ImOutOfMana is not online. ImOutOfMana
Joined: 14 Nov 2012
Total Posts: 5672
03 Jul 2013 08:08 AM
@buddy

My blizzard customer support can be replied to in less than 3 hours.
ROBLOX has WAY less players and it takes them 48 hours?
Makes no sense.

JIMMY GOT GANKED OUTSIDE!
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buddy249950 is not online. buddy249950
Joined: 30 Jun 2016
Total Posts: 3536
03 Jul 2013 08:18 AM
More player = more money

More money = hire more people for customer service

It makes 100% sense to me.
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bluejays1236 is not online. bluejays1236
Joined: 14 Sep 2009
Total Posts: 1068
03 Jul 2013 09:22 AM
Maybe if Roblox let us call, instead of emailing, it'd be easier. Instant help.
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milocricket is not online. milocricket
Joined: 01 Apr 2011
Total Posts: 1776
03 Jul 2013 09:29 AM
Lol, call them don't email them. Remember, customer service doesn't exist.



I'm a milocricket.
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money128 is not online. money128
Joined: 05 Apr 2009
Total Posts: 214
03 Jul 2013 11:37 AM
Their number is for business use only, it's not really for customer service help.
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Alphablaster2 is not online. Alphablaster2
Joined: 21 Jun 2010
Total Posts: 1632
03 Jul 2013 11:41 AM
Sounds a lot like Vivint security.Absoulute crud customer service.
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dontbann123 is not online. dontbann123
Joined: 30 Mar 2013
Total Posts: 144
03 Jul 2013 11:46 AM
agreed. The staff member's talk to one person once, then don't focus on that one customer Its like your having a conversation with a person you've just said everything
like your user,pass,whats happening,someone hacked, an appeal ect.
and then someone else come's that does not know what you are talking about and
intoxicates you with a complete differnt subject.
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ImOutOfMana is not online. ImOutOfMana
Joined: 14 Nov 2012
Total Posts: 5672
03 Jul 2013 12:03 PM
@Buddy

BS. They have enough customer service. They're just lazy.

JIMMY GOT GANKED OUTSIDE!
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money128 is not online. money128
Joined: 05 Apr 2009
Total Posts: 214
03 Jul 2013 12:11 PM
Then shouldn't they be re evaluated by their employers, or better fired?
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GirlsRocks4life is not online. GirlsRocks4life
Joined: 09 Jun 2013
Total Posts: 292
03 Jul 2013 02:17 PM
i am hating on staff since june 2012 lol
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