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Re: A Revision to the Appeal System and Moderation Policy

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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
19 Jun 2013 01:21 AM
-Introduction-

There is much room for improvement in current moderation on ROBLOX, but let's start with a couple minor details that make a big difference. In this post I will suggest a couple of my concerns and revisions towards ban notices, appeals, and termination of accounts.

-Ban Notices-

The format of ban notices are old, and outdated. They have been using automatic moderation notes, and they don't always do the trick.

Recently, there was an update to the moderation notes, one that I feel was made under my influence on another account. This update, was a revision to the current pre-typed moderation notes, making a couple new ones, but mostly just substituting out periods with exclamation marks.

I don't know exactly how moderators fill out ban notices, but I have an idea, frankly from being banned countless times. --hundreds, actually, giving me the best perspective

Moderation note>Reason>Suspension Length

Remove either moderation notes, or the "Reason". There only needs to be one. I'd suggest removing the reason category. Mostly, because from what I can tell, the default selection for the Reason is "Inappropriate", which doesn't always apply. I point this out, because many, many times, it is left on Inappropriate because the moderators are too lazy to change it to the correct category. --either that, or there isn't a correct category listed.

Add many more pre-typed messages into the system to better explain to the individual user why their content was against the rules. You know, as moderators, which rules are often broken but don't have a pre-typed moderation note for it, but I'll list a few if you just want to copy and paste.

Do not spam.
Do not attempt to scam other users.
Do not use misleading titles/thumbnails.
Don't be rude to other users.
Do not post offsite links.
Do not personal attack users.
Do not post inappropriate content.
Do not ask for personal information.

Specifically for reminders:
Do not give out personal information.
Do not give out your pw. --spell out in ban notice
There is no way to receive free virtual currency on ROBLOX through spam.

-Appeal System-

The first thing I notice, when looking at the automatic message is the time length it says it may take for an appeal to be reviewed. Up to 72 hours, if memory serves.

For 1 and 3 day suspensions, there really isn't much point to appealing with this system, because by then the suspension has already been fulfilled.

Appeals should be categorized by the time the suspension ends, and the ones that end sooner should be reviewed sooner than the rest.

Secondly, I notice that after a couple weeks, appeals are impossible. I do not agree with this, because I've personally been on vacations for over a month, ones in other countries where free wifi was not available. There should be no number of days, bans should be able to be reviewed no matter how long it's been.

And lastly, the dreaded automatic messages for when you're account is not reactivated. It is OK the first 2 or so times, but after a while, a person will lose faith that there actually is an appeal team that checks each ban.

If it is not too time consuming, some replies to appeals should be genuinely typed. Because users do want to know why, specifically, they aren't appealed.

-Termination-

I've been terminated/deleted a couple dozen times, and in that, I've found a flaw. Many times, users are deleted not based on how severe the act they committed was, but based on their current moderation history.

I say, do away with that way of thinking. Reserve termination for serious offenders and not for repeat offenders.

By serious offenses, I mean scamming and hacking, and maybe one or two other things. Spamming and inappropriate language should be seen as less serious, and not a reason for deletion.

Instead, there should be new time spans added for suspensions, they are as follows:

-1 Month
-3 Month
-6 Month
-12 Month/1 Year

This may be to your surprise, or it may not, but usually after users are deleted, even poisoned, they don't quit. They make a new account, and they continue playing for even 5 years more.

For this reason, especially since users are young now, and deserve forgiveness as they mature, I believe these new time spans should nicely substitute in for deletion concerning less serious offenses.

Therefore, accounts that have been terminated for 1+ years should be able to be appealed, and reactivated if it isn't a serious offense. --Which means, even if they deserved to be banned, their time frame is well served because it is over the duration for less serious offenses that I have suggested.

Sincerely,
A friend.
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Ariaxs is not online. Ariaxs
Joined: 27 Feb 2012
Total Posts: 637
19 Jun 2013 01:32 AM
Well said my friend. Support.
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iKaaat is not online. iKaaat
Joined: 27 May 2013
Total Posts: 215
19 Jun 2013 01:43 AM
Wow. This is beautiful.
Support.
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JacobDeathshard is not online. JacobDeathshard
Joined: 29 Oct 2011
Total Posts: 15503
19 Jun 2013 01:45 AM
[ Content Deleted ]
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spink00 is not online. spink00
Joined: 01 Sep 2009
Total Posts: 3756
19 Jun 2013 01:50 AM
Support.


aka once got banned for 7 days for spamming
yet someone that destroyed 5 servers got the same amount
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
19 Jun 2013 03:58 AM
Bump.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
19 Jun 2013 11:23 AM
Bump.
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93599 is not online. 93599
Joined: 20 Mar 2010
Total Posts: 13057
19 Jun 2013 11:29 AM
Support...
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
19 Jun 2013 02:53 PM
Bump.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
19 Jun 2013 04:58 PM
Bump.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
20 Jun 2013 12:00 AM
Bump.
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rainbows is online. rainbows
Joined: 28 Apr 2008
Total Posts: 10724
20 Jun 2013 12:33 AM
support
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rainbows is online. rainbows
Joined: 28 Apr 2008
Total Posts: 10724
20 Jun 2013 12:44 AM
i give yo idea 10/10
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
20 Jun 2013 12:48 AM
Support. I got banned for a day for "invasion of privacy" when the message was "Hey, this is a great game, could you add VIP?" and I got banned for a week for "scamming" when I made a ROBLOX Fan Site using Wix.com (I think that's the site name) and posted a link to it on a comment section.

The admin system has been pretty corrupt. I get banned for talking about internet memes, and sometimes for using the :3 emoticon.
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Solstafir is not online. Solstafir
Joined: 03 Jan 2013
Total Posts: 15566
20 Jun 2013 12:49 AM
Support.
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TazMan12 is not online. TazMan12
Joined: 28 Oct 2010
Total Posts: 782
20 Jun 2013 12:52 AM
Support

"If you want peace prepare for war"
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
20 Jun 2013 12:52 AM
These are all genius statements and absolutely true.

My friend got banned for a day when a game broke and he said "NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO"

What on EARTH is the point of giving a TWENTY FOUR HOUR ban for that?!?!

Why do people get long-term bans not relative at ALL to what the offense was, but rather how many offenses there was even when none of them can even be CONSIDERED bad?
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Grapix is not online. Grapix
Joined: 15 Jan 2013
Total Posts: 244
20 Jun 2013 12:56 AM
Ultimate support, I was Account Deleted because of spamming as I said, "Stop saying R.I.P Eric" a couple of times.
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
20 Jun 2013 12:57 AM
@Grapix, I can see why though.

Erik Cassel was the ROBLOX admin who contributed probably more than any other, he was a co-founder, and this year he died of stage four cancer.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
20 Jun 2013 01:01 AM
Colorful, I agree, but I would say that even though it was a sensitive topic, and it was spam, it is less serious than hacking the site or scamming people out their accounts.

Therefore, not a good reason for deletion. --As referenced in the original post.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
20 Jun 2013 01:03 AM
Wouldn't you say it would be more fair he was banned for a month, rather than forever?
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
20 Jun 2013 01:03 AM
Absolutely
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Billoco is not online. Billoco
Joined: 11 Jan 2012
Total Posts: 289
20 Jun 2013 01:53 AM
If the Roblox admins ban anyone who posted on this thread or delete this said thread, they are turning into the, nah never mind. Anyway, support, I once got banned on an alt for "being rude to other people" when all I did was talk to this guy for cheating in a game.
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xwk is not online. xwk
Joined: 18 Dec 2010
Total Posts: 1429
20 Jun 2013 02:24 AM
Bump.
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nvivn is not online. nvivn
Joined: 23 Aug 2012
Total Posts: 350
20 Jun 2013 04:23 AM
got deleted once due to typos on shirt and i sometimes not put the r accidentally
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