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Re: What the heck ROBLOX?!?!

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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
31 May 2013 09:55 PM
TL:DR Version: ROBLOX said that ex-BC members would get a place cap of 5, but haven't done that yet. When I contacted them about it, they sent a copy and paste response that answers NOTHING of what I wanted to know. Read the entire post to see the details.


A few weeks ago, a forum was posted saying that ex-BC members would be getting a place limit of 5. I was extremely angry before this about losing all my places because I had gotten BC PURELY for that reason; More places. When I heard this, I stopped being angry. I figured it was a fair compromise that'd take place within 2 weeks according to ROBLOX admins.

*Over 2 weeks later*
I start wondering what's taking ROBLOX so long. I decide to look at the forum post again, figuring I may have misread the timeframe. I go to check it, and it's been taken down. Not really sure why, but I wait another week.

*Over 3 weeks later*
I'm fed up with it. I send an email to ROBLOX, trying to figure out what's taking them so long. This is what ensued.
___________________________________________________
-From Me-
In a forum post posted by an admin at the beginning of the month, shortly
after the Ex-BC place robbery, I read that Ex-BC players would be given a
total of 5 active places over the course of the next two weeks. It's now
been over 3 weeks. Also, when I check the forum post stating that, I see
it's been removed. What the heck ROBLOX? You lie to your users?

Not to mention that it's been mentioned in old blog posts, you said that
we'd keep our places forever. Care to explain yourselves now ROBLOX?
Because right now, you're in a checkmate.

http://blog.roblox.com/2007/08/builders-club-is-here/
"If you decide to cancel your membership, or let it expire you will retain
all 10 of your places."
___________________________________________________
-From ROBLOX-
Hi there Gronor,

Thank you for contacting us. I know many people are asking for ROBLOX to go back to the way it used to be. But many people also really like the new changes. It might seem challenging at first when things change.

If you have an idea about how to make ROBLOX better, please post your idea on our Suggestions and Ideas forum.

Here is the link: http://www.roblox.com/Forum/ShowForum.aspx?ForumID=21

Thank you,

Joe
Customer Service
ROBLOX
___________________________________________________
-From Me-
Quit giving me these copy and pasted replies. You COMPLETELY avoided my question. Your customer service has proven over and over again to be some of the worst out there. Admit it. You are all wanting more and more money. Servers lag because you don't have enough powerful servers to compensate for the traffic ROBLOX has. You took the places to force builders to buy BC every month. And I can guarantee that you posted that forum post saying Ex-BC users will have a place cap of 5 just to calm down those who were upset. Checkmate ROBLOX.
~GronorTheElf
___________________________________________________
Note that the reply I received is the EXACT response I got in a previous email to ROBLOX that I sent shortly after I lost all my places. Since ROBLOX cares nothing for their users, it's going to take a lot more than just me to get this fixed. If ROBLOX is ever going to float stably again, we need to band together and GET ROBLOX TO FIX THESE ISSUES! Keep this thread active so we can GET a response, and GET these problems fixed!
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thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
31 May 2013 09:56 PM
"But many people also really like the new changes."

I laughed so hard at that.
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flametiger10 is not online. flametiger10
Joined: 02 Aug 2008
Total Posts: 1946
31 May 2013 09:58 PM
Lesson of this story: Never trust a guy named Joe.


But seriously. That sucks.
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frozengaia is not online. frozengaia
Joined: 09 Oct 2009
Total Posts: 19760
31 May 2013 09:59 PM
Three words:
Invert your thinking.
From my understanding, you RECIEVED five places as a temporary patch until they solved it. Note temporary, IE: you lost it already.

And roblox is slow. Very slow.
Dynamic lighting and the trading system is a good example of this.
Suggested in 2008, implemented five and four years later respectively.

Otherwise, the rest of your post is just a generic rant so I'll ignore it for now.
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DementedKnight is not online. DementedKnight
Joined: 07 Aug 2009
Total Posts: 2244
31 May 2013 10:00 PM
I agree, though I still get my places. :o

And the customer support is garbage, I got a copy and paste too.
I asked something along the lines of verifying that I am the only of the account so I can get get the 13+ sticker and so I don't see #### and that my parent's account's p4ssword was lost years ago.

They sent me a copy and paste telling me how to recover my roblox account and not my parent's account and said to use the lost p4ssword option.
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jplynn is not online. jplynn
Joined: 30 Jan 2009
Total Posts: 1637
31 May 2013 10:02 PM
The big question: Will Roblox mods delete or respond to this post?
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blazerlink is not online. blazerlink
Joined: 18 Mar 2012
Total Posts: 406
31 May 2013 10:02 PM
i've never bought bc, ever, but i support this entirely, but why did you NOT support me when i made a whole fourm about this

but roblox customer-no-service on roblox sux
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Theonedude is not online. Theonedude
Joined: 13 Sep 2009
Total Posts: 508
31 May 2013 10:03 PM
Consider this support from all the groups I am in.
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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
31 May 2013 10:04 PM
@Demented: If you haven't entered Studio, your places haven't been taken yet.
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DementedKnight is not online. DementedKnight
Joined: 07 Aug 2009
Total Posts: 2244
31 May 2013 10:05 PM
I have not saved a game in the new studio because the new studio is garbage.
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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
31 May 2013 10:09 PM
Bump
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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
31 May 2013 10:12 PM
I wouldn't doubt if they were to take the forum down, it's happened to me before.
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frozengaia is not online. frozengaia
Joined: 09 Oct 2009
Total Posts: 19760
31 May 2013 10:12 PM
Thread down.

But they won't.

The devs/mods reaction to these is just to let them smolder away.
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IndyBoy2001 is not online. IndyBoy2001
Joined: 01 Feb 2011
Total Posts: 778
31 May 2013 10:14 PM
Instead of "Check Mate" You should've wrote " Your move, ROBLOX :)"

-- Indy
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IndyBoy2001 is not online. IndyBoy2001
Joined: 01 Feb 2011
Total Posts: 778
31 May 2013 10:19 PM
This is just way too funny..
:p

-- Indy
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blazerlink is not online. blazerlink
Joined: 18 Mar 2012
Total Posts: 406
31 May 2013 10:23 PM
just sent a copy of your message, with a little more added

"In a forum post posted by an admin at the beginning of the month, shortly
after the Ex-BC place robbery, I read that Ex-BC players would be given a
total of 5 active places over the course of the next two weeks. It's now
been over 3 weeks. Also, when I check the forum post stating that, I see
it's been removed. What the heck ROBLOX? You lie to your users?
Not to mention that it's been mentioned in old blog posts, you said that
we'd keep our places forever. Care to explain yourselves now ROBLOX?
Because right now, you're in a checkmate.
http://blog.roblox.com/2007/08/builders-club-is-here/
"If you decide to cancel your membership, or let it expire you will retain
all 10 of your places."

i've never been in bc, but this is fishy. all you care about is MONEY, it makes your world go round don't it MONEY its your gas, you claim to need it.
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frozengaia is not online. frozengaia
Joined: 09 Oct 2009
Total Posts: 19760
31 May 2013 10:27 PM
Something I find hilarious about people saying roblox is greedy:
If they truly were, how come you don't need to pay to play?
That would be there if they truly were greedy...

¬_¬

Sigh... an annoying slow burn is normally how you kill a thread...
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blazerlink is not online. blazerlink
Joined: 18 Mar 2012
Total Posts: 406
31 May 2013 10:31 PM
Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo

i just used grammer
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BurninRubber02 is not online. BurninRubber02
Joined: 19 Jul 2011
Total Posts: 6588
31 May 2013 10:31 PM
I think wht you sent to ROBLOX was a little bit mean and sarcastic in a way. I dont think doing that will get anybody anywhere.
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Xerolayne is not online. Xerolayne
Joined: 01 Mar 2012
Total Posts: 4335
31 May 2013 10:36 PM
If you ask me, giving a time frame probably wasn't necessary on Justus's part. Two weeks isn't very long to create, test, and implement a solution to a far reaching problem.

The frustration is perfectly understandable. An update on the status of the fix would be nice, I imagine. But for now, patience is really the best thing.
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sunshinestar123 is online. sunshinestar123
Joined: 07 Mar 2010
Total Posts: 6296
31 May 2013 10:45 PM
They are probably working on it still. Give them time
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Hamston is not online. Hamston
Joined: 24 Feb 2012
Total Posts: 61
31 May 2013 10:49 PM
I'm with you all the way on this. I don't have BC, but still. Like you said in your blurb, BC means BUILDERS club, and the people who have it don't know how to build. People who like this change are probably the snotty NBCs seeing the Ex-BCers getting scammed. I really am with you on this one. All the way. :)




~ Hamston
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facebookrobloxcool is not online. facebookrobloxcool
Joined: 02 Oct 2010
Total Posts: 18437
31 May 2013 10:51 PM
You need to calm down.

Since you're ranting, I assume you know nothing of maintaining a website.

siggy
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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
31 May 2013 10:51 PM
@Xero: How hard is it to give Ex-BC members 5 places? It's not THAT HARD! It's simple programming.
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facebookrobloxcool is not online. facebookrobloxcool
Joined: 02 Oct 2010
Total Posts: 18437
31 May 2013 10:53 PM
It's not simple programming.

You do it, then report back

siggy
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